People

It’s never
too late to
buy authentic

Make your case
for a refund
with the Certilogo
Fake Report

We know how disappointing it is to discover that products you bought online or in a store are not the authentic brand names you wanted. Modern counterfeiters prey on brand fans with sophisticated scams that even expert shoppers can miss.
The Certilogo Fake Report is a convenient PDF document that helps you to get your money back. Send it to your seller, platform or payment service with your refund request, then shop for the authentic brand you wanted all along.

How
it works

Step 1
Verify your product

It’s simple

Find the Certilogo Code on the product label, hang tag or warranty card and enter it at the URL provided. Answer the questions and receive your result.

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Step 2
Get your Fake Report

Store the facts in one convenient document

Fake? Select Request A Fake Report and answer the questions on screen. We’ll store the information in a secure PDF with your Certilogo result: your Certilogo Fake Report.

request the fake report

Step 3
Go after your refund

Send your Fake Report to the seller or payment service

Laws vary so check the guidelines of the platform or payment service you used for your purchase. Then add the Fake Report to your claim to show that you have an expert on your side. 

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Need help? Check our FAQs 

Everything you need to buy authentic brand names with Certilogo

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I am an online seller: how does the SOA work?

You can only apply for a SOA if you can prove that you physically possess a genuine product. To obtain it, you just need to perform the authenticity verification and follow the instructions that you are presented once you receive the reply "Authentic". We will ask you to list the platforms on which you intend to sell the product and upload clear, close-up photos of your product and the smart tag with the CLG Code. We will send you the SOA in PDF format by email within 24 hours and you can publish it on your advertisement or site.

How it works