It’s never
too late to
buy authentic

Make your case
for a refund
with the Certilogo
Fake Report

How
it works

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Everything you need to buy authentic brand names with Certilogo

How long does it take to receive a Certilogo Fake Report?

Certilogo’s Fake Report will be sent immediately, after completing the required form, to the e-mail address used to register for the service.

Will Certilogo refund me?

No. Certilogo’s Fake Report is a free service to substantiate any claim that you may wish to send to whoever sold you the product, to the credit card company or to the payment service you used to make the purchase.

find out more about Certilogo Fake Report

What is Certilogo’s Seal of Authentication (SOA)?

Certilogo’s Seal of Authentication is a “virtual twin” of the smart tag with the CLG Code and is used by both sellers and buyers when a product is sold online, i.e. when there is no physical contact with the smart tag.

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Why is the SOA useful for sellers and buyers of products sold online?

The SOA is used by the seller to demonstrate that the product offered for sale online is authentic and, at the same time, it is used by the buyer to check the authenticity of that same product even before physically receiving it.

I am an online seller: how does the SOA work?

You can only apply for a SOA if you can prove that you physically possess a genuine product. To obtain it, you just need to perform the authenticity verification and follow the instructions that you are presented once you receive the reply "Authentic". We will ask you to list the platforms on which you intend to sell the product and upload clear, close-up photos of your product and the smart tag with the CLG Code. We will send you the SOA in PDF format by email within 24 hours and you can publish it on your advertisement or site.