FAQ

Who can I contact for assistance with the authenticity verification service powered by Certilogo?

Certilogo’s Customer Care is available at help@certilogo.com.
Requests sent after 18.00 CET, or over the weekend, will be answered on the next business day.

If, on the other hand, you are experiencing problems with a product that has been purchased, you will need to contact the retailer where you purchased the product or contact the Brand's customer service.