FAQ

I cannot find the Certilogo Code. Why?

Check the list of connected brands offering the Certilogo authentication service to see if the collection your product belongs to is included.

If you have checked the Brand List and your product is supposed to have a Certilogo Code but does not, it may be a counterfeit. We suggest that you to read the “Where is the Certilogo Code?” F.A.Q. above to make sure you have searched for the Code in the right place.

If you need any help, contact our customer care team at help@certilogo.com.