FAQ

How do I get a Certilogo Fake Report?

When a product is not genuine, the authentication process will end with the response Fake and buttons for more actions. Select the button Request a Fake Report.

If the button does not appear, contact our customer care team at help@certilogo.com, or by clicking the link below, and explain that you need the Fake Report.

For fastest service, attach at least two clear, close photos of the product and the Certilogo label or hang-tag.