FAQ

There is no Certilogo Code. What now?

It's good that you checked: A product that is supposed to have a Certilogo Code, but does not, is almost always a counterfeit.

To be sure, check our list of connected brands to verify that your brand and product collection offer Certilogo.  

Still need help? Our customer care team is available anytime at help@certilogo.com, or by clicking below. 

Questions sent after 6 p.m. CET, or during the weekend, will be answered the next business day.