Customer Experience

Can the subscription business model provide consumers with what they want?

#Loyalty  #Customer Experience  #Connected Product 

Creating a seamless customer experience is the key for improving customer satisfaction and brand loyalty

#Loyalty  #Consumer Engagement  #Customer Experience 

Here are a few metrics for you to measure customer loyalty

#Customer Experience  #Loyalty  #Consumer Engagement 

Even if luxury's customer experience follows its own rules, technology can improve it

#Millennials  #Connected Product  #Customer Experience 

Companies should be aware that people who choose offline or online shopping have different needs and habits.

#Consumer Engagement  #Customer Experience  #OnlineShopping 

Push notifications are a great way to stay in touch with consumers.

#Consumer Engagement  #Customer Experience 

Companies can rely on different models to better understand the Customer Journey.

#Customer Experience  #Consumer Engagement  #Consumer Data 

#Connected Product  #Consumer Engagement  #Customer Experience  #Digital Innovation 

As online shopping on social networks increases, which consequences do consumers and brands face? The data collected on the Certilogo owned platform highlight trends and risks that can be exploited to fully capture the emerging opportunities.

#Consumer Protection  #Consumer Engagement  #Brand Protection  #Generation Z  #Anticounterfeiting  #Customer Experience  #Digital Innovation  #Connected Product