Refund Assistance Report - Certilogo
CERTILOGO
Refund Assistance Report

It’s never too late to buy authentic

Check Authenticity
Make your case for a refund with the Certilogo Refund Assistance Report (RAR)

Make your case for a refund with the Certilogo Refund Assistance Report (RAR)

We know how disappointing it is to discover that products you bought online or in a store are not the authentic brand names you wanted. Modern counterfeiters prey on brand fans with sophisticated scams that even expert shoppers can miss.

 

The Certilogo Refund Assistance Report (RAR) is a convenient PDF document that helps you to get your money back. Send it to your seller, platform or payment service with your refund request, then shop for the authentic brand you wanted all along.

How it works
1. Verify
your product

It’s simple. Find the Certilogo Code on the product label, hang tag or warranty card and enter it at the URL provided. Answer the questions and receive your result.

2. Get your Refund
Assistance Report
(RAR)

If your product was identified as not authentic, select Request a Refund Assistance Report and answer the questions. We’ll store the details and your Certilogo result in a single, secure PDF: your RAR.

3. Go after
your refund

Send your Refund Assistance Report (RAR) to the seller or payment service. Laws vary so check the guidelines of the platform or payment service you used for your purchase. Then add the Refund Assistance Report (RAR) to your claim to show that you have an expert on your side.

FAQs

FREQUENTLY ASKED QUESTIONS

See all FAQs

Certilogo’s Refund Assistance Report will be sent immediately, after completing the required form, to the e-mail address used to register for the service.


No. Certilogo’s Refund Assistance Report is a free service to substantiate any claim that you may wish to send to whoever sold you the product, to the credit card company or to the payment service you used to make the purchase.


Ready to verify your product?
Ready to verify your product?
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DIGITAL AUTHENTICATION
Explore our digital product authentication services
Refund Assistance Report

A convenient PDF document that helps you get a refund if your purchase is not authentic.

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Seal of Authentication (SOA)

A safe, immediate, convenient tool to prove the authenticity of a product sold or bought online.

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