We know how disappointing it is to discover that products you bought online or in a store are not the authentic brand names you wanted. Modern counterfeiters prey on brand fans with sophisticated scams that even expert shoppers can miss.
It’s simple. Find the Certilogo Code on the product label, hang tag or warranty card and enter it at the URL provided. Answer the questions and receive your result.
Store the facts in one convenient document. Was your product identified as not being authentic? Select Request A Refund Assistance Report (RAR) and answer the questions on screen. We’ll store the information in a secure PDF with your Certilogo result: your Certilogo Refund Assistance Report (RAR).
Send your Refund Assistance Report (RAR) to the seller or payment service. Laws vary so check the guidelines of the platform or payment service you used for your purchase. Then add the Refund Assistance Report (RAR) to your claim to show that you have an expert on your side.
Everything you need to buy authentic brand names with Certilogo
How long does it take to receive a Certilogo Refund Assistance Report (RAR)?
Will Certilogo refund me
What is Certilogo’s Seal of Authentication (SOA)?
Why is the SOA useful for sellers and buyers of products sold online?
I am an online seller: how does the SOA work?